Akute Health

The medical record & infrastructure stack for digital health companies

Support Engineer

$50K - $70K0.05% - 0.20%US / Remote (US) Job type Full-time Role Engineering, Full stack Experience 3+ years Visa US citizen/visa only Skills Amazon Web Services (AWS), JavaScript, Node.js, React, React Native

About the role

Akute Health is a modern, fast-growing EMR platform built for direct care, digital health, and specialty practices. We9re a small but ambitious team redefining how clinicians and patients interact with their data 6 combining thoughtful design, interoperability, and speed in a space that has lacked all three. We9re looking for our first Support Engineer 6 someone who9s equally excited to help customers succeed and dive deep into complex systems to understand why something broke. You9ll be the bridge between our customer support team and our engineering team, investigating issues, fixing bugs, and making small improvements that keep our users delighted and confident in the product.

What You9ll Do

• Triage and resolve technical issues raised by our support team 6 ranging from front-end quirks to backend data or infrastructure bugs.
• Debug and fix bugs in production and staging environments (Node.js, React, MongoDB, AWS, GCP).
• Write scripts and queries (MongoDB, analytics, etc.) to investigate user reports or data inconsistencies.
• Collaborate with engineers to document, reproduce, and fix higher-complexity issues.
• Monitor system health across tools like PostHog, Sentry, Elastic APM, and AWS logs to identify root causes.
• Implement small product improvements that come directly from customer feedback (e.g., UI tweaks, workflow refinements, automation scripts).
• Own the support engineering process 6 help define how bugs are logged, investigated, and resolved as we scale.

What We9re Looking For

• 25+ years of experience in a software engineering or support engineering role.
• Strong familiarity with Node.js / Express, MongoDB, and React (you9ll be hands-on).
• Comfortable navigating logs and observability tools (PostHog, Sentry, Elastic, AWS CloudWatch).
• Excellent debugging skills 6 you9re energized by tracking down a root cause.
• A clear, concise communicator who can translate complex issues into simple language.
• Comfortable in a fast-moving startup with little red tape and lots of autonomy.
• Able to work independently with little direction, ability to understand & debug a large existing code base with several different applications, and minimal tools to help narrow down issues.
• Bonus: experience in healthcare, EMR/EHR systems, or HIPAA-regulated environments.

Why Akute Health

• You9ll join a small, mission-driven team building a product clinicians love using.
• You9ll work directly with the CEO (who currently handles most support engineering) to design and own this function from the ground up.
• You9ll have visibility across the entire stack and impact every user9s experience.
• We move fast, ship often, and value curiosity, empathy, and craftsmanship.
• This role provides significant upward mobility as it could grow into eventual management of a support engineering team.

To apply: Send your resume, your github if you have any public repos that show recent commits, and a short note about a memorable bug or production issue you9ve debugged  and how you found the root cause.

About the interview

1. First we will conduct a 30 minute behavioral interview.

2. If the behavior interview goes well, we will conduct a 30 minute technical interview.

In addition to the technical interview, we will send a small take home project for you to work on to show software engineering skills.

About Akute Health

Akute is an automation-first electronic medical health record system (EMR). Its a co-pilot for digital health and direct primary care companies that are growing modern practices. Akutes platform is fully programmable and customizable that enables clinical businesses to cut admin overhead and give time back to providers so they can spend more time with patients. In a space of legacy tech, our team and platforms agility and exceptional customer support makes us stand out. Join a VC-backed company in its seed stage and help make real improvements to healthcare.