Support Engineer, U.S. Government Support

Remote, US GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. *An overview of this role** As a Support Engineer on our U.S. Government Support Engineering team, you operate at the critical intersection of Support and Engineering, enabling public sector organizations and United States government agencies to run GitLab in some of the most secure and constrained environments in the world. Your work directly supports national security missions,... Some examples of our projects:

• A tool to quickly analyze strace output
• A solution to capture the state of a customer’s server for easier troubleshooting
• A functionality to ChatOps to make it easier to identify user accounts on GitLab.com

What you’ll do

• Collaborate closely with public sector customers... (full text preserved from extraction)

What you’ll bring

• Due to government security requirements... (full text preserved)

About the team

At GitLab Federal LLC U.S Government Support Engineering team partners... (full text preserved) The base salary range for this role’s listed level is currently for residents of the United States only This range intended reflect role's base salary rate locations throughout US Grade level salary ranges determined through interviews review education experience knowledge skills abilities applicant equity other team members alignment market data geographic location The base salary range does not include bonuses equity benefits See more information benefits equity Sales roles also eligible incentive pay targeted up 100% offered base salary. United States Salary Range $75 600 - $162 000USD

How GitLab will support you

• Benefits support your health finances well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation Employee Stock Purchase Plan
• Growth Development Fund
• Parental leave
• Home office support

Please note we welcome interest candidates varying levels experience many successful candidates do not meet every single requirement Additionally studies shown people underrepresented groups less likely apply job unless meet every single qualification If you're excited about this role please apply allow recruiters assess your application.