About Us

Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Role Summary

Sophos is seeking a Customer Lifecycle Marketing Coordinator to join the Digital Customer Experience team. At Sophos, our customers are at the heart of what we do, and this role is critical to helping them adopt, optimise, and realise the ongoing value of our products and services. In this role, you’ll work closely with the global Customer Success, Customer Journey Management, and Product teams to help build and execute customer engagement programs to guide customers through onboarding, drive product adoption, support renewals, and unlock expansion opportunities across Sophos’ cybersecurity solutions. This is a hands-on role for a marketer who enjoys turning customer insight into repeatable, scalable campaign experiences that deliver impact. Success in this role looks like improved adoption metrics, higher renewal rates, and stronger customer engagement. This role reports to the Team Lead, Customer Lifecycle Marketing and is based in the Philippines

What Your Will Do

• Build, launch, and optimise automated campaigns across key stages of the customer lifecycle – from onboarding to adoption, retention, and re-engagement.
• Use data and customer segmentation to deliver relevant messages based on lifecycle stages, behaviour, product usage, and business profile.
• Partner with Customer Success and Product teams to align on messaging,...