USD per year
Tax Resolution Advocate
Denver, CO;Las Vegas, NV;Chicago, IL;Los Angeles, CA;Phoenix, AZ About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff1ike payroll, health insurance, 401(k)s, and HR1so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we9re proud to support more than 400,000 small businesses across the country, and we9re building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. About the Role: This is an amazing opportunity to use your payroll expertise to reshape our customer experience. You9ll showcase your passion for customer support by resolving tax notices while delivering a world-class customer experience. You'll act as a detective and problem-solver discovering payroll discrepancies, researching tax laws, and identifying the root cause of notices. You will be working closely with tax agencies as well as our cross-functional partner teams to reach the best outcomes for our customers and provide feedback on tools that streamline the resolution process and prevent similar issues in the future. This role is very hands-on, with an emphasis on research and analysis, excellent communication skills, and first-principles problem-solving. A strong work ethic and desire to be part of the team is critical for success, as well as the ability to retain and apply large amounts of critical information. You must also possess and take pride in high attention to detail, organization, and task management, and be comfortable working in a fast-paced, deadline-driven business environment. About the Team: The Tax Resolution team is within the Payroll Operations organization and is at the core of providing services that give our customers peace of mind. Tax Resolution exists to ensure impeccable delivery of key customer needs. There are thousands of critical operational tasks that are completed for our customers accurately and on time, every time, in a proactive and scalable manner. We collaborate, help each other, and work cross-functional in a positive environment. Here9s what you9ll do day-to-day:
- Provide exceptional service to our customers.
- Interact professionally with our customers via email and/or phone,... [truncated for brevity]
Gusto is a cloud-based software company that provides a comprehensive platform for payroll, benefits, and human resource management. Designed primarily for small to medium-sized businesses in the United States, it automates payroll processing, tax filings, and employee onboarding while offering tools for health insurance administration and 401(k) plans. Gusto is known for its user-friendly interface and commitment to putting people first in the workplace.
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