Ambient.ai

AI company transforming enterprise physical security to prevent…

Technical Account Manager

•Missouri Job type Full-time Role Sales Visa US citizen/visa only Apply to Ambient.ai and hundreds of other fast-growing YC startups with a singleprofile. Apply to role 7;

About the role

The Technical Account Management team, led by Pete Oelschlaeger at Ambient.ai plays a pivotal role in the lives of our F500 enterprise customers. They expertly guide each client from kickoff through implementation, onboarding, testing, and trainingensuring smooth product adoption and delivering best practice insights that maximize value, drive success on our platform, and ultimately fuel renewal and expansion. As a Technical Account Manager, you will combine technical muscle, consultative problem-solving, and a customer-focused mindset to ensure our customers maximize the value of Ambient.ai. This role is for someone who thrives in a fast-paced environment, enjoys working closely with cutting-edge technology, and has a proven track record of driving successful outcomes for enterprise customers. The impact youll make:

• Take complete ownership of our customer's success, guiding them from post-contract signature to renewal; Collaborate closely with stakeholders to define and document critical goals, success criteria, and KPIs and regularly measure and report progress toward these objectives
• Drive technical implementation, product configuration, and onboarding processes. Guide customers through setup, training, testing, and deployment, ensuring seamless integration into their existing security environment
• Become an expert on the Ambient.ai platform and relevant technologies, including networking, cloud infrastructure, and AI/ML.
• Build strong relationships with customer teams across multiple departments including security operations centers (SOC), IT infrastructure teams,and executive leadership.
• Collaborate cross-functionally internally with sales engineering,product management,and engineering teams to advocate for customer needs.
• Identify opportunities for product improvements based on customer feedback.
• Provide training sessions,best practice guidance,and documentation to empower customers.
• Manage multiple accounts simultaneously while maintaining high customer satisfaction.
• Monitor customer health metrics,usage data,and proactively address potential issues.
• Participate in quarterly business reviews (QBRs) with customers.
• Stay current on industry trends,security technologies,and competitive landscape.

Qualifications & Experience:

• Bachelor egree in Computer Science or related field preferred.
• 3+ years experience in technical account management or similar customer-facing technical roles.
• Strong understanding of enterprise security infrastructure including cameras,sensors,and networked devices.
• Experience working with Fortune 500 companies preferred.
• Excellent communication skills both verbal and written.
• Proven ability to manage complex projects across multiple stakeholders.
• Familiarity with cloud platforms such as AWS or Azure.
• Knowledge of AI/ML concepts is a plus.
• Ability to travel occasionally as needed.

Skills & Technologies:

• Technical account management
• Customer success management
• Enterprise security systems
• Networking fundamentals
• Cloud platforms (AWS,

zure)

• AI/ML basics
• Project management
• Communication skills
• Relationship building

Location & Work Arrangement:

Missouri - On-site position; remote work not explicitly mentioned or allowed based on description.

Employment Type:

Full-time position as stated under Job type section.

Visa Requirements:

US citizen or visa holder only as stated under Visa section.