Technical Customer Success Manager - EMEA

#### Location

Remote

#### Timezone(s)

GMT +1 to GMT +3

Job summary

As a Technical Customer Success Manager for EMEA, you will be responsible for ensuring the success and satisfaction of our European customers by providing technical guidance, support, and advocacy. You will work closely with customers to understand their needs, help them implement our solutions effectively, and act as their voice within the company.

Responsibilities

Serve as the primary technical point of contact for assigned EMEA customers.
Understand customer business objectives and technical requirements.
Provide onboarding, training, and ongoing support to ensure successful product adoption.
Collaborate with sales, product, and engineering teams to address customer needs.
Identify opportunities for upselling and expansion within existing accounts.
Advocate for customers internally to influence product roadmap and improvements.
Manage customer escalations and resolve issues promptly.
Develop strong relationships with key stakeholders in customer organizations.

Requirements

Proven experience in a technical customer success or similar role.
Strong understanding of SaaS products and cloud technologies.
Excellent communication skills with the ability to explain complex technical concepts clearly.
Ability to manage multiple customers and projects simultaneously.
Proactive problem-solving skills and a customer-first mindset.
Experience working with European customers across different countries is a plus.
Fluency in English; additional European languages are advantageous.

Benefits

Work remotely from anywhere in the EMEA region.
Join a fast-growing startup with a collaborative culture.
Opportunity to impact product development through direct customer feedback.
Competitive salary and equity options.