Technical Onboarding Manager

Remote Customer Success Organization 6 Customer Success Management / Full Time / Remote Redox is on a mission to accelerate healthcare9s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.

Opportunity & Impact

Technical Onboarding Managers form an important part of the collaborative team between Redox and our customers by developing shared strategies to help our customers reach their integration goals. You'll use your healthcare experience, clinical workflow understanding and EHR knowledge to provide recommendations and direction to enable new customers to seamlessly onboard using Redox as their integration partner. You'll also play a vital role in helping our customers expand their own understanding and use of Redox and the healthcare integration standards powered by our engine. Finally, you9ll help customers set up their first integration with customers leading them through their go-live. You'll make a positive impact from day one as part of a collaborative and committed team, and will enjoy opportunities to grow toward your strengths and what interests you most.

Job Responsibilities

• Partner with customers from contract assignment through their onboarding experience
• Act as a trusted collaborator with the customer to prepare technically and operationally for ideal integration outcomes
• Work with our customers and their customers to help guide them through integrating with their first site
• Help guide customers through training so they can develop, prepare operationally for integrations, and use the Redox tools optimally
• Collaborate internally to manage customer onboarding, success plan, and escalations
• Maintain internal documentation relating to customers and processes
• Create onboarding collateral for use through our learning management system
• Keep up to date with product enhancements
• Monitor industry trends and how they impact our customers

Required Skills & Experience

• 5+ years of deep EHR integration and workflow knowledge
• Functional understanding of data formats like HL7v2, XML, X12, APls
• Understanding of various healthcare workflows

Preferred Skills & Experience

• Demonstrated experience with expanding customers and building franchises

Software Platform / Tools

• Jira/Confluence
• Salesforce
• Customer Management Software

$112,000 - $130,000 a year Compensation: The base salary range for this position is expected to be between $112,000 - 130,000 per year. Certain positions within Customer Success may be eligible for incentive compensation such as bonuses or commissions. The base salary range is subject to change and may be modified in the future. The actual offer may vary depending on multiple factors unique to each candidate, including but not limited to the level of job-related knowledge, skills, qualifications, education/certification, and interview assessment. Please note that the compensation details listed above reflect the base salary only. Redox offers a total rewards package that includes stock options and employee benefits for full-time employees. Our total rewards package includes the following: Benefits & Perks 100% remote first culture (must be based in the US) Unlimited Flexible Time Off 15+ Observed Holidays Rest & R^Charge days (guaranteed a 3-day weekend each month) R^Charge (6 weeks paid sabbatical + stipend) 401k match 50% for up to 8% on Day 1 Medical/Dental/Vision Benefits on Day 1 HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program Paid Parental Leave (16 weeks) Productivity Stipend & Wellness Fund Redox Issued MacBook Virtual and/or in-person Team & Company Events Stock Options Employee Referral Bonus Program Please keep reading... Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. https://hbr.org/2014/08/why-women-dont-apply-for-jobs-unless-theyre-100-qualified About Redox - Take a look here: https://youtu.be/4OjENXR6UXA What We Do Healthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data. This approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com. Other Stuff About Us Redox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. *This survey is anonymous,...