Technical Support Engineer

Location

Ahmedabad, Gujarat On-site

About SwiftSku:

SwiftSku empowers independent convenience store owners with a robust suite of tools, simplifying store management through real-time insights, seamless price-book updates, swift inventory control, profitable loyalty programs, scan data management and integrated payment solutions.

About the Role:

We are looking for a Technical Support Engineer. The ideal candidate will be responsible for providing technical assistance and support to customers, troubleshooting software and hardware issues, and delivering excellent customer service on a daily basis. IMPORTANT: Please apply only if you can speak Gujarati, Hindi & English fluently Work Timings: 8:00 am to 5:00 pm CST / Rotational Shifts

Key Responsibilities/Requirements:

Technical Support and Troubleshooting skills - Provide expert support and resolve technical issues efficiently for end-users and clients.
Analytical Skills - Utilize strong analytical skills to diagnose and troubleshoot software and system-related challenges.
Customer Service Orientation - Demonstrate a customer-centric approach, delivering exceptional service and maintaining positive client relationships.
Problem-Solving Expertise - Exhibit advanced problem-solving capabilities to address issues quickly and effectively.
Strong Communication Skills - Communicate technical concepts clearly, both in writing and verbally, with clients and team members.
Team Collaboration - Work well within a team environment, contributing to collective goals and supporting peers as needed.
Relevant Experience: Prior experience in software support or IT help desk roles is preferred.
Educational Preference: Bachelor’s degree in Computer Science, Information Technology, or a related field.

Employment Type

Not explicitly mentioned; inferred as full-time due to specified work timings (8:00 am to 5:00 pm CST) and rotational shifts.

Remote Work

Not mentioned; location specified as on-site in Ahmedabad, Gujarat.

Salary Information

No salary information or clues for salary estimation provided.

Application URL

https://www.swiftsku.com/careers?gh_jid=4094968009