About QuestDB

As a specialized database, QuestDB stores, processes and analyzes time series data in real-time, with a focus on reliability, extreme performance and simplicity. It provides best-in-class hardware efficiency and robust features, saving costs and accelerating time-to-value. Our open source repository has gathered 17k stars and QuestDB is the fastest growing database in the time-series category, according to DB-Engines. We are a product-first company with a large community of developers. As a team, we are globally distributed, remote-first and backed by leading venture capital firms and Y Combinator. Teams have had success with QuestDB across a wide range of industries, such as Financial Services, Energy and Space Exploration. Category leading companies such as OKX, Mizuho, and Airbus rely on QuestDB for large-scale, data-intensive production systems. Emerging and disruptive startups also leverage QuestDB to gain a significant edge within traditional industries.

The role

As a Technical Support Engineer at QuestDB, you’ll be the first line of technical support for our users and customers across open-source and enterprise environments. You’ll help developers troubleshoot issues, guide them through product usage, and ensure a smooth experience with our high-performance time series database. This role is ideal for someone early in their career who is technically curious, communicative, proactive, and enjoys solving real-world problems. You’ll work closely with our engineering team, contribute to improving documentation and product feedback loops, and grow your skills in systems, databases, and developer tooling. We are a remote-first company, but for this role we are looking for someone based in the UK.

Responsibilities

Respond to user questions and bug reports via GitHub, Slack, and email
Troubleshoot issues by analyzing logs, environment setup, and configurations
Reproduce and escalate bugs to the engineering team when needed
Write and improve support documentation and troubleshooting guides
Work with the product and engineering teams to surface common user pain points
Learn the ins and outs of QuestDB to support both community and enterprise users

Requirements

Some experience with Linux/Unix systems and the command line
Basic familiarity with SQL and general database concepts
Excellent written communication skills in English
Empathy, patience, and a problem-solving mindset
Comfortable reading logs and identifying errors
Curious, self-motivated, and eager to learn

Nice to have

Prior experience supporting technical software or developer tools
Prior coding experience
Familiarity with time series databases or real-time systems
Experience using Docker, cloud environments or CI/CD pipelines
Exposure to monitoring tools like Grafana or Prometheus
Contributions to open-source projects or communities

What we offer

Generous equity options package
Flexible working hours
100% remote
Freedom of choice for your technical equipment
Wonderful highly qualified colleagues
Truly international: more than 10 different nationalities
A transparent collaborative & inclusive culture
Exciting opportunities for career progression as we grow

Working at QuestDB

We hire talented passionate people who share our mission to empower developers to solve their problems with data. We are building breakthrough technology to power the infrastructure of tomorrow. We are a company with thousands of users; our mission is to empower them. We invest in a culture that promotes ownership autonomy independent thinking. We have transparent leadership value employees' strategic input. Our team is ambitious tackles most difficult problems at deepest data infrastructure layer. Get in touch! Click below to apply for the Technical Support Engineer (UK based) position.