USD per year
Technical Support Specialist
Location: Remote Employment Type: Full-time Remote Work Allowance: True (Remote-first team with flexible hours mentioned) Experience Level: Mid (2 64+ years of experience in technical or customer support at a SaaS company) Application URL: https://jobs.lever.co/skio/931bec8e-34bd-493d-b49f-2bcfb976ac18
About Skio:
Skio helps Shopify brands sell subscriptions without the headaches. We9re building the most merchant-friendly subscription platform93simple, scalable, and focused on delivering great customer experiences. Backed by Y Combinator and top-tier investors, we9re growing fast and looking for people who are excited to solve real problems and support innovative ecommerce brands.
The Role:
We9re looking for a Technical Support Specialist to join our Customer Experience team. You99ll be on the front lines helping our merchants succeed93answering technical questions, troubleshooting issues, and acting as a voice of both the customer and our product. You99ll work closely with support leadership, engineering, and product teams to resolve issues quickly and clearly. This role is ideal for someone who99s detail-oriented, empathetic, and thrives in fast-paced, startup environments. Experience with Shopify is a must, and a passion for great customer service is non-negotiable.
What You99ll Do:
- Manage an inbound queue of support tickets (email and chat) and triage technical issues from our merchants
- Provide clear, friendly, and timely support, occasionally hopping on Zoom calls if needed
- Collaborate with our engineering team to escalate and troubleshoot more complex issues
- Communicate consistently with merchants to provide updates and ensure resolution
- Perform QA on new features to catch bugs and ensure a smooth launch
- Contribute to documentation and help center updates to improve self-service
What We99re Looking For:
- 2 64+ years of experience in technical or customer support at a SaaS company
- Experience working with Shopify is required
- Strong written communication skills and a calm, customer-first mindset
- Familiarity with tools like Zendesk, Slack, Linear, and Notion (or similar)
- Able to manage multiple conversations at once and stay organized under pressure
Bonus: Experience working in ecommerce, subscriptions, or with APIs
Why Skio?
- Remote-first team with flexible hours and a strong focus on async work
- High-impact role where your work directly supports our merchants9 success
- Collaborative, low-ego team culture that values transparency and trust
- Competitive salary, equity, and benefits
Skills Mentioned:
Technical Skills:
- Shopify (required)
- Zendesk
- Slack
- Linear
- Notion (or similar tools)
- APIs (bonus)
Soft Skills:
- Strong written communication skills
- Customer-first mindset
- Detail-oriented
- Empathetic
- Ability to manage multiple conversations simultaneously
- Organized under pressure
Salary Information:
Competitive salary mentioned; no specific figures provided.
Skio is a subscription platform built the way Shopify intended, trusted by DTC brands like Everyday Dose, Magic Mind, and Grüns to reduce churn, boost retention, and scale. It offers flexible visual flow builders for customizable experiences, cancels, and upsells. Skio provides a simple, user-friendly customer portal for managing subscriptions without customer support. The platform includes advanced segmentation and reporting for tracking performance and optimizing the subscription journey. Skio emphasizes modern user experience with features like no-code portals, gamified logic, bulk edits engine, and integration with over 200 apps. The company focuses on making subscriptions easy to manage and scalable for growing businesses.
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