Technical Support Specialist

Location: British Columbia Our mission at Greenhouse is to make every company great at hiring 60 so we go to great lengths to hire great people because we believe that they9re the foundation of our success. At Greenhouse, you9ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can help companies measurably improve the way they hire. Join us to do the best work of your career, solving meaningful problems with remarkable teams. Greenhouse is looking for a Technical Support Specialist to join our team! As customer-facing product experts, our Technical Support Specialists lead our efforts to showcase Greenhouse as not just a set of useful recruiting features, but as a platform for organizational change. You9ll be a part of a team that has a high bar for customer happiness and strives to help our customers transform the way they hire. Often cited by our users as the "best thing about Greenhouse Technical Support Specialists work with our Customer Success, Product, and Engineering teams to provide a level of support that best helps our stakeholders. This unique opportunity puts you in the best position to have insight into the product roadmap, manage expectations for future releases, and elevate our customers9 experience with Greenhouse.

Who will love this job

• An advocate 60 you thrive on engaging with our customers, working hard to help them succeed
• A problem solver 60 you creatively find solutions and discover workarounds using the resources available
• A wordsmith 60 you communicate clearly, concisely, and with a friendly tone
• A helper 60 you are friendly and patient, crafting a positive experience for our customers with each interaction
• An efficient worker 60 you juggle priorities without breaking a sweat, maintaining an excellent level of organization
• A self-motivated individual 60 you excel in environments where you have the autonomy to make decisions and take initiative

What you9ll do

• Serve as first point of contact for all technical support communications 60 primarily but not limited to email and online chat 60 to answer questions, provide assistance, troubleshoot issues, and route product feedback appropriately
• Diagnose and resolve customer issues with products in the Greenhouse Suite, escalating as needed to ensure timely follow-up and satisfactory resolution
• Expand your knowledge of our products and technical skills via both training and practical experience
• Provide recommendations for continuous product and process improvement
• Additional projects and responsibilities as business needs require

You should have

• 2+ years customer-facing work experience on both email and live chat channels; live phone and video experience is a bonus
• Experience using Zendesk required
• SaaS experience
• Excellent problem-solving and analytical skills
• Proven perseverance when resolving customer requests
• A passion for learning and sharing knowledge with others
• Excellent written and verbal communication skills with the ability to convey complex information to technical and non-technical audiences
• Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply

Applicants must be legally eligible to work in Canada as of the start date chosen by the Company. We are unable to support sponsorship at this time. For purposes of processing or administering your employment relationship, personal information that you provide may be transferred internationally. The hourly pay range for this role is $25.10 - $32.31 CAD. Individual compensation will be commensurate with experience and qualifications. Certain roles may be eligible for additional compensation including stock options, bonuses, merit increases. Some roles have opportunity for sales commissions. The anticipated closing date for this role is April 24, 2026. This hiring process utilizes AI tools designed to complement human decision-making.