Overview

Vetcove is a fast-growing, mission-driven company modernizing the $50 billion+ animal health industry by providing veterinary organizations with tools to focus more on patient care. Their platforms include a market-leading procurement marketplace, a modern home delivery ecommerce experience, and a next-generation practice management system used by over 25,000 hospitals across all 50 states. The company is backed by Y Combinator and top venture investors in Silicon Valley, New York, and Miami. The Customer Retention team at Vetcove is responsible for maintaining and strengthening relationships with veterinary professionals through strategic outbound calling, community events, educational courses & webinars, an ambassador program, email campaigns, reporting, and collaborative content. This role works closely with the Customer Experience and Sales & Growth teams. The ideal candidate for the Vet Clinic Retention Associate position is a proactive self-starter who engages with thousands of veterinary professionals via phone, live chat, email, and video conference. They should be empathetic, resilient, tenacious, and passionate about helping others.

What you'll do

Strategically identify clinics who may be slipping away as an active customer
Perform proactive outreach to clinics predominantly via phone in addition to email, live chat, and video conference
Train, educate, and develop existing Vetcove users so they may engage on the Vetcove platform more deeply and meaningfully
Field concerns and objections in a level-headed and compassionate manner
Create engaging content that educates and supports all veterinary professionals, including doctors, veterinary technicians, and inventory specialists
Engage in highly analytical and critical thinking to best understand the flow of clinics in and out of our active user base
Solicit feedback from our customers in order to understand how we can better evolve our platform and proactively field any objections clinics may have to using Vetcove
Work cross-functionally to provide our customer experience team, sales and growth team, as well as our engineering team with information on feature requests and recommendations for enhancements to our tools
Help to continuously develop and expand processes in order to streamline customer retention workflows and strategies

You should have

Bachelors Degree
1-3 years of relevant customer facing work experience
Excellent written and verbal communication skills
Ability to adapt quickly and manage many concurrent responsibilities
A strong desire to help our customers succeed
A positive attitude and one-for-all team mentality
Ability to give highly engaging presentations and demos
Experience on tech platforms a plus
Veterinary Industry experience strongly preferred

Benefits (Full Time Roles)

100% remote within the USA
Medical insurance (medical/dental/vision)
Automatic 401k contribution (company match)
Employee referral program (bonus)
Home office setup stipend ($500)
Biannual company retreats (travel & lodging paid)
Open vacation policy (unlimited PTO)
Equity participation (stock options)
Monthly team events (virtual & in-person)

Salary range (typical base pay) in U.S.: $50k - $75k/year plus bonus/equity/benefits (Colorado range: $55k - $70k). Employment requires background check. Vetcove is an equal opportunity employer committed to diversity and inclusion.