VIP Member Experience

Company Overview:

About Function & Ezra

Function Health was founded with a singular focus: empower you to live 100 healthy years. We’re doing that by using the best available technology to ensure people don’t suffer or die a preventable death. Function has been recognized as one of Fast Company’s Most Innovative Companies of 2024 and is venture-backed by Andreessen Horowitz (a16z). Hundreds of thousands of members have joined Function to take control of their health. In 2025, Function acquired Ezra, the leading provider of MRI screening for early cancer detection. Ezra pioneered accessible, AI-enhanced MRI imaging to help people catch cancer and other diseases at their earliest, most treatable stages. By bringing Ezra into Function’s ecosystem, we’re combining world-class screening with advanced lab testing and cutting-edge technology — creating the most comprehensive preventive health platform on the market.

Our Mission at Ezra

Our mission at Ezra is to detect cancer early for everyone in the world. We offer a direct-to-consumer cancer screening service that leverages MRI and Artificial Intelligence to make cancer screening fast, accurate, and affordable. We are fully operational in multiple states such as New York, California, and Florida with an MRI-based screening program covering 13 organs. We believe in empowering people to be proactive with their health decisions. Our members sign up for an Ezra, visit a partner imaging center to get an MRI scan, and receive a comprehensive screening report within 7-10 days.

Your Mission

As an VIP Member Experience team member at Ezra, you will play a key role in delivering a best-in-class experience for every member, VIP, and partner. You’ll be responsible for helping ensure member satisfaction, supporting high-value VIP and influencer members, and assisting employer and physician partners with operational needs. This position is highly customer-facing and requires exceptional interpersonal skills to influence positive outcomes, resolve complex member concerns, and create memorable experiences that drive loyalty and referrals. You’ll be part of a mission-driven, fast-paced team that thrives on empathy, accountability, and curiosity. You’ll collaborate with teams across Ezra—from Care and Marketing to Engineering—to continuously improve the member experience and help scale our impact. You’ll be empowered to act like an owner, solve problems creatively, and help shape the future of preventive healthcare.

Role:

What You’ll Do:

As Ezra’s VIP Member Experience team member, your responsibilities will include:

• Deliver white-glove, concierge-level service to VIP and high-value members by anticipating needs and providing proactive, personalized support
• Manage VIP member experiences with a high level of responsiveness and attention to detail
• Serve as a primary point of contact for VIP members throughout their journey
• Gather feedback from members and share insights with internal teams to help shape improvements and identify trends
• Contribute to initiatives aimed at improving member satisfaction
• Guide employer and physician partners with onboarding, operational questions, and support to ensure a seamless experience
• Assist with inbound member inquiries across phone, email, or chat

Key Responsibilities:

Requirements:

• Bachelor’s degree or above
• 2-5 years working with VIP members or clients with proven ability providing a high touch, tailored and thoughtful experience
• Participated in the collection and deeper understanding of member NPS scores leveraging insights to make meaningful business changes
• Strong organizational skills and ability to manage multiple priorities
• Natural empathy and emotional intelligence with demonstrated ability to de-escalate conflicts and create positive experiences
• Proven track record of building relationships and influencing positive outcomes in challenging situations
• Exceptional communication and interpersonal skills with the ability to connect with diverse personalities and backgrounds
• Strong problem-solving skills, detail-oriented, and resourceful
• Proactive, self-motivated, and thrives in ambiguous, fast-paced environments
• Proven track record of grit (resilience, passion, and self-motivated)
• Familiarity with a medical or health-related environment is a bonus
• Comfort with being the "face" of the brand and representing Ezra's values in every member interaction

To be a strong fit, you embody our Core Values:

• *Ruthless Prioritization:*
• We don’t let perfect get in the way of progress.
• We move quickly to drive value, not perfection.
• We prioritize what drives impact.
• We never compromise on standards of excellence.
• *Member-First, Always:*
• We design and deliver like we’re caring for someone we love.
• We create clear, actionable, human experiences.
• We prioritize responsiveness, peace of mind,and outcomes.
• We empower members with truth , clarity ,and care .
• *One Team , Moving Fast:*
• We are aligned in purpose , prioritization ,and speed .
• We gather diverse perspectives to make informed decisions .
• We clear paths for each otherand move fast together .
• We communicate clearlyand respectfully , rallying around shared goals .
• *Radical Ownership , Relentless Execution:*
• We don’t just ship—we own outcomesand drive results .
• We actwith urgencyand precision .
• We anticipate , initiate ,and follow through .
• We meet challengeswith gritand pragmatism .
• We embrace new techto deliver better outcomes .
• *Mission Over Ego:*
• We are ruthlessly alignedto our mission—and leave egoat the door .
• We disagreeand commit .
• We don't tolerate politicsor withholding information .
• We operatewith honesty , transparency ,and respect .
• *Sustained Integrityin Every Detail:*

-We earn trustby obsessing over accuracy , quality ,and clarityin everything we do . -We prioritize clinical precision—data must be right . -We sweatthe detailsbecause outcomes depend on them .

Why You'll Love Working With Us:

We value our team at Functionand offera competitive salaryand benefits package , flexible working hours ,anda dynamic work environment where creativityand innovationare encouraged . If youare ahighly motivatedand experienced individualwhois passionate about using technologyto improve people’s lives,we would love to hear from you. at Functionwe celebrate diversity& are committedto buildinga diverse& inclusive workforce.As an equal opportunityemployer wedonot discriminateon basisof race/color/gender identity/ancestry/religion/age/sexual orientation/national origin/disability/marital status/Veteran statusor any other occupationally irrelevant criteria. jointheFunctionHealthteam&becomepartofourmissiontobuildhealthierfutureforall.Discovermoreaboutus&howwe'rechangingfaceofhealthcareatFunctionHealth. nImportantNotice:nLegitimatecommunicationfromtheFunctionHealthteamwillalwayscomefromanemailaddressendingin@functionhealth.com.FunctionHealthwillneverrequestpersonalinformationsuchasbankingdetailsorpaymentduringthehiring