VP, Head of People

Location: San Mateo, CA / Remote Department: Talent Acquisition & People Ops – People Operations Employment Type: Full Time - Remote

About the Company:

Netomi is a leading agentic AI platform for enterprise customer experience.
Works with global brands like Delta Airlines, MetLife, MGM, United.
Provides no-code platform for AI agents in customer experience.
Backed by WndrCo, Y Combinator, and Index Ventures.

About the Role:

Strategic and hands-on VP, Head of People to build and lead HR/People function.
Reports to EVP of Operations.
Partners with executive leadership to shape culture, scale organization globally.
Balances strategic vision and operational execution in a high-growth environment.

Responsibilities:

People Strategy & Leadership

Define and execute People strategy aligned with business goals.
Advise EVP of Operations and leadership on organizational design and culture.
Build and scale high-performing People/HR team.

Talent Acquisition

Own global hiring strategy across technical, GTM, G&A functions.
Build recruiting processes, employer branding, talent pipelines.
Forecast hiring needs; ensure diverse hiring outcomes.
Optimize recruiting metrics (time-to-fill, quality of hire, candidate experience).

Culture, Engagement & Employee Experience

Shape culture supporting performance, inclusion, innovation.
Drive engagement, retention, feedback mechanisms.
Champion diversity, equity, inclusion.

Performance Management & Development

Design performance management frameworks.
Build leadership development and succession planning programs.
Enable managers with tools/training; drive learning initiatives.

Compensation, Benefits & Total Rewards

Develop/manage compensation and benefits programs.
Partner on equity compensation strategy and benchmarking.
Align rewards with performance and objectives.

HR Operations & Compliance

Scale HR processes/policies/systems for global workforce.
Ensure employment law compliance across jurisdictions.
Oversee HRIS, analytics, reporting; manage employee relations.

International & Remote Workforce

Support global expansion (hiring, compliance, cultural integration).
Build scalable processes for distributed/remote workforce.

Cross-Functional Partnership

Collaborate with Legal, Finance on planning and workforce costs.
Partner on change management and scaling initiatives.

Requirements:

15+ years progressive HR/People leadership; 5+ years senior leadership.
Experience scaling HR in high-growth tech or SaaS companies.
Expertise in talent acquisition, performance management, compensation,HR operations.
Experience with global teams and multi-jurisdictional employment practices.
Strong business acumen aligning HR strategy to company outcomes.
Excellent leadership,communication skills; data-driven mindset.

Nice to Have:

Experience in AI,SaaS or high-growth startups.
Ownership mindset; bias toward action; problem-solving skills.
Ability to balance empathy with high performance standards.
Experience building culture in distributed/hybrid organizations.
Passion for inclusive high-performing teams.

Additional Information:

Netomi participates in E-Verify for US applicants. Equal opportunity employer committed to diversity. Uses AI tools in hiring process but final decisions made by humans.