Website Onboarding Specialist

Latin America What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started. Together we're on a mission to power every property in the world, and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar [1mWebsite Designer Specialist[0m. We're looking for a Website Designer to join our Professional Services Team, who want to disrupt the travel industry and love to travel as much as we do. As a [1mWebsite Designer Specialist[0m, you will make our company motto of [201cmore reservations, happier guests[0m a reality by providing outstanding customer account management and creating great websites our customers from around the world will be proud of. Location: Remote Working Shift: 10am - 7pm UTC

What You Will Do:

Conceptualize and use a consultative approach in creating high-quality, professional hospitality websites for our customers through our in-house website builder
Manage the website onboarding projects and service delivery timelines of multiple accounts
Manage all records and upkeep all task management systems related to website service delivery
Directly work with and effectively communicate with our different customer profiles through video calls, emails, and voice calls
Assist with website service scoping or questions from potential customers
Investigate website errors or support issues, research, and suggest website service improvements
Manage internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns
Onboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers
Use graphic design tools to create visual elements that are in line with our customers' branding
Resourceful and can research and develop content to build websites quickly
Passionate about meeting customers from all over the world and happy to provide them genuine customer service
Problem solver, resolves and handles customer complaints
Up to date with website trends and website development techniques that are most effective in engaging consumers
Able to handle multiple deadline-driven pressures
Involved in developing website service improvement processes and projects

Key Competencies include:

Creative, has a keen eye for design, and high attention to detail
Effective execution and management of several website projects with varying processes in a timely manner
Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
Able to lead and collaborate with a diverse team of different personality types
Open to general changes, improvements, and process updates
Highly organized, can handle result-driven pressure, proactive, self-starter, and team player with a love of continually improving the processes around you

You'll Succeed With:

1+ years of Website Design and Development experience preferred
1+ years of HTML and CSS experience preferred
Experience with Adobe Photoshop and Canva preferred
Experience with a CMS such as WordPress, Drupal, or Duda preferred
Background in customer service or professional services onboarding
Excellent communication skills and a positive attitude
Excellent problem-solving skills and emotional management
Excellent internet/wifi connection
Fluency in both English and Spanish

Work Authorization: Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas. What to Expect - Your Journey with Us Behind Cloudbeds' revolutionary technology is a team redefining what's possible in hospitality. We're 650+ team members across 40+ countries...