USD per year
Working Student - Technical Support (m/f/d)
Location
Berlin; Cologne; Dortmund; Frankfurt; Göttingen; Hamburg; Hannover; Munich
Employment Type
Full time
Location Type
Remote
Department
Customer Support ## Why voize? Because we're more than just a job! voize is building AI companions for Europe's nurses - today, 200,000+ users rely on us every shift, and we're just getting started. We're a Berlin-based scaleup with $50M in Series A backing and the ambition to match, built by a team that cares. If you're driven, want to contribute to real impact, and thrive in an environment that moves quickly, we'd love to meet you. ## Your Mission: Keep 1,000+ care facilities running As a Working Student in Technical Support, you help keep 1,000+ care facilities running smoothly. When something breaks - a firewall, an integration mismatch, a regression - documentation stops. Your mission: catch it fast, fix it, and make sure it doesn't happen twice. ## Your Daily Business - No two shifts are alike
- Own technical cases end-to-end - reproduce and isolate faults across app, network, and integrations
- Debug integrations and on-prem configs for German care software systems
- Untangle customer-side IT issues like firewalls, proxies, and certificates
- Monitor system health during your shift and support incident response
- Turn recurring issues into fixes - contribute to root-cause docs and runbooks
## Your Skillset - What you bring to the table
- Enrolled student (Bachelor's/Master's), ideally in Computer Science or related - active enrollment required for a Werkstudent contract
- Good Windows/Linux fundamentals and networking basics (firewalls, proxies, DNS, TLS)
- Nice to have: exposure to observability tools (Grafana, Sentry) and API/integration debugging, or eagerness to learn fast
- Available for rotating evening/weekend shifts, calm and clear under pressure
- German at C2 level, plus good English
## Growing together - what you can expect at voize
- Flexible working hours because you know when you work best!
- Reimbursement of the "Deutschlandticket"
- 25 days of vacation and your birthday off
## Ready to talk? Apply now! defaults! We look forward to your application and can't wait to meet you - no matter who you are or what background you have!
voize is an AI companion purpose-built for nurses, specifically designed for skilled nursing and elder care. It allows nurses and caregivers to speak naturally at the point of care, and voize structures the spoken notes into complete documentation connected directly to existing EHR (Electronic Health Record) systems in real time. It supports offline capabilities, grammar correction, name recognition, and real-time synchronization with EHR systems. The app aims to reduce documentation burden, prevent overtime, ensure accurate reimbursement, and improve caregiver satisfaction by simplifying and speeding up the documentation process.
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